Speaker of the day: Ralph Hababou — Digitalization

Every day we spotlight one voice from the UnoMe network. Today: Ralph Hababou, Digitalization — one of the keynote speakers we recommend for corporate events and conferences in Kuwait City, Salalah and across the GCC.

Who is Ralph Hababou?

Ralph Hababou – Customer Service Revolution Expert | Keynote Speaker, Author & Visionary Entrepreneur

A graduate of ESSEC, Ralph Hababou began his career as a commercial attaché at the French Embassy in Milan before joining IBM as a sales engineer. In 1986, he published the bestseller Service Compris, which sold over 500,000 copies and became an essential benchmark in customer experience. Shortly after, he founded PB◊RH Conseil, a consulting, training, and publishing firm dedicated to putting the book's concepts into concrete practice.

A professional keynote speaker, he has delivered over 2,500 keynotes across Europe for major corporations in the areas of marketing, customer service, innovation, and management.

In 1994, he introduced the espresso bar concept to France by launching the Columbus Café® brand, which now spans more than 100 locations. He sold the chain in 2004 to focus entirely on consulting and writing.

Ralph is also the author of several other successful books, including Dinosaures & Caméléons, Service Gagnant, and Service Gagnant 3.0, a true strategic guide for the digital age. He is also the French translator of the American bestseller Customer Service for Dummies.

🏆 Notable Achievements

• Author of the bestseller Service Compris – over 500,000 copies sold

• Founder of PB◊RH Conseil, a pioneering customer service consulting firm

• Creator of the Columbus Café® chain – France's premier espresso bar brand

• Author of Service Gagnant and Service Gagnant 3.0, reference works on digital customer experience

• Multilingual keynote speaker (French, English, Italian) – over 2,500 corporate presentations

Languages spoken by the speaker:

• French
• English

🧭 Topics & Areas of Expertise

• Digital revolution & customer service transformation

• Winning service: creating differentiation through experience

• Symmetry of attention & positive management (the MERCI® concept)

• Senior customer relations: understanding and attracting the 60+ audience

• Customer intolerance, hyper-demands, and uberisation

• Digital platforms, AI, Millennials & emerging behaviors

Ralph Hababou is a true catalyst for customer consciousness. His keynotes are provocative, engaging, and highly relevant. He challenges established assumptions and paves the way for a differentiated, human-centric, and sustainable customer experience.

What makes his presentations impactful:

🚀 A strategic and operational perspective: from analysis to concrete execution
🌍 A strong, international business acumen
📱 A refined mastery of digital and human dynamics
💡 Actionable and memorable concepts (Service 3.0, MERCI®, the 5 service keys…)
🎯 A direct, energizing, and passionate delivery